For gyms and fitness studios
Fill your gym with the leads you already have
Missed calls, slow replies and old enquiries cost gyms new members every week. We set up five automated systems that answer, follow up and book people in, so your team can focus on the floor.
Northside Strength
Missed call, 6:42 pm
Hi, it's Northside Strength. Sorry we missed your call! Were you asking about memberships or a free trial?
A trial. Anything on Thursday?
Yes! Thursday at 6 am or 5:30 pm, which suits?
5:30 works
You're booked in for Thursday at 5:30 pm. See you then! Reply STOP to opt out.
Example conversation with a fictional business
Where gyms lose new members
Most gyms don't have a lead problem. They have a follow-up problem.
Calls go unanswered
The front desk is busy with a member, or there's no one on at 6 pm. The caller tries the gym down the road instead.
Enquiries go cold
Someone fills in your trial form at 10 pm. By the time anyone replies the next afternoon, they've lost interest.
Old leads sit untouched
Your system is full of past trials, ex-members and enquiries nobody followed up. Most of them never hear from you again.
Five systems. One full house.
Each one plugs a leak. Together they cover the whole journey, from the first visit to your site to the next referral.
- 1
A fast, mobile-first website
Built to turn visitors into trial bookings, with a short form that asks one question at a time and a clear path to book.
- 2
AI database reactivation
We message past trials, ex-members and old enquiries with an offer, answer their questions and book the keen ones straight into your calendar.
- 3
Reviews and referrals
Every member gets a friendly request for a Google review after a visit. We reply to your reviews and invite members to bring a friend.
- 4
Instant lead follow-up
New enquiries get a reply within a minute, day or night. The AI answers questions, books the trial, sends reminders and handles rescheduling.
- 5
Missed-call text back
When a call goes unanswered, the caller gets a text straight away, so the conversation keeps going instead of ending in voicemail.
How the five work together
Each step of a member's journey has a system behind it. The numbers match the five services above.
- Step 1
They find you
Service 1 - Step 2
They get in touch
Service 5 and 4 - Step 3
They book a trial
Service 4 - Step 4
They become a member
Service 3 - Step 5
They go quiet
Service 2
Already have a website?
Keep it. Services 2 to 5 work with the website you have now. We connect our forms and chat to your current site and, where possible, your booking software. The website build is optional.
What happens on the call
A free 30-minute strategy call. No pressure, no obligation.
Book a time
Leave your details below and we'll get in touch to find a time that suits you.
We find the leaks
We look at your calls, enquiries and customer list together and show you where bookings slip through.
You decide
You get a clear plan and pricing for the services that fit your business. Then it's your call.
Questions
Something we haven't covered? Ask us on the call.
Do I need all five?
No. Start with the ones that fix your biggest leak. A common starting point is missed-call text back and lead follow-up, with reactivation added once those run.
Will it work with my gym software?
We connect to your website, phone number and calendar. For member management platforms, we check on the call what can be connected directly and what needs a simple workaround.
Do I have to change my phone number?
No, your number stays yours. To text back missed calls, we either forward unanswered calls to a number on our system or move your number across. We'll walk you through both options on the call.
Is it allowed to message my past members and leads?
We only message people you already have a relationship with, such as past members and leads and people who enquired. Every message names your gym and includes an easy way to opt out, as Australia's Spam Act requires. We go through your list with you before anything is sent.
Can you stop bad reviews?
No. Everyone gets the same review request. Google doesn't allow businesses to only ask happy customers, and doing so can put your profile at risk. What we do is make sure your happy customers actually get asked, and help you reply calmly to critical reviews.
Who replies to my leads, a person or AI?
An AI assistant set up with your gym's details: prices, timetable, offers and the questions you usually get. You can read every conversation and step in at any time.
What does it cost?
It depends on which services you need and the size of your business. You'll get exact pricing on the call, before you commit to anything.
Book your free strategy call
Leave your details and we'll be in touch within one business day to set up a time.